Who is Gravid?
Gravid.ca is a Canadian company based in Toronto, Ontario with a mission to help Canadians achieve stress-relief, deep sleep and relaxation with the use of premium therapeutic weighted blankets. 

What makes Gravid different than competitors?
Product Quality:
After working with a number of different manufacturing partners, we have chosen one that meets our thorough quality standards.Starting with the highest quality materials and a detail-focused production process, every part of the Gravid has been designed for comfort, practicality and longevity.Our blankets are weighted with non-toxic micro glass beads (compared to bulkier plastic pellets that many competitors offer).

Level of Service:
Being a Canadian company, we understand the importance of a high level of service for our valued customers. Through our contact form and Facebook Messenger, we respond to 90% of inquiries within 24 hours, and 100% within 72 hours.

Canadian Company:
Gravid is based in Toronto and ships weighted blankets from its Mississauga, Ontario warehouse. We have helped thousands of Canadians from BC to the Maritimes.

How do I receive/use my discount or free shipping code?
To receive your code:
Click here and enter your email address, then kindly check your inbox (sometimes it falls into the junk mail folder).

To use your code:
On the checkout screen, simply type your code in the "discount code" box. If you are on a mobile device, you will first need to tap "show order summary" before entering your code.

How do I know which weight to get?
Please refer to this page to determine which weight is most suitable for you.

When can I expect my blanket?
Kindly check your email order confirmation. There will be a section that shows when your blanket is expected to ship (see image below). If there is no specified date, it will ship within 2 business days from your order date.

 

Do you have a store I can visit?
While we are a Toronto company with a warehouse in Mississauga, Ontario, we do not have any client-facing capabilities at this point in time.

We operate solely online to reduce overhead and this is what allows us to offer you competitive pricing while maintaining the highest quality standards. 
 
How do I clean or care for my Gravid?
Please refer to our Product Care Page.
 
What's your return policy?
We offer a 14-day money back guarantee. Please visit our Refund Policy page for more details.
 
How do I know Gravid is a legitimate company? 
Gravid.ca is powered by the Shopify platform, and Shopify is a publicly-traded organization with stringent compliance standards for all stores that use its services. 

We also encourage you to take a look at our Facebook Reviews/Ratings. Facebook does not allow page administrators to remove or alter any ratings left by customers, and as of February 2018, we boast a 4.6 star rating by our happy customers.  

For customers who are still weary about purchasing a weighted blanket on gravid.ca, we recommend using PayPal to process your payment, as they offer buyer protection to give you full peace of mind. 
 
I still have questions, how can I contact you?
Use our contact form or click "Message Us" at the bottom right corner of your screen.